Privacy Policy

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name, email address, and contact information
• Company information and business details
• Account credentials and authentication data
• Communication preferences and support requests

Location and Route Data

Our platform collects location and route information to provide navigation services:

• GPS coordinates and location tracking data
• Route recordings and waypoint information
• Vehicle and cargo specifications
• Timing and performance metrics
• Route feedback and condition reports

Technical Information

• Device information and operating system details
• App usage statistics and performance data
• Network connection and IP address information
• Crash reports and diagnostic information

2. How We Use Your Information

Service Provision

• Provide route recording and navigation services
• Generate route intelligence and recommendations
• Enable team coordination and route sharing
• Deliver customer support and technical assistance

Safety and Compliance

• Ensure safe heavy cargo transportation
• Comply with transportation regulations
• Investigate incidents and safety concerns
• Improve route safety through data analysis

Business Operations

• Process payments and manage subscriptions
• Send important service notifications
• Improve our platform and develop new features
• Conduct research and analytics

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share information in these circumstances:

With Your Consent

We share information within your organization and with team members as configured in your account settings.

Service Providers

We work with trusted third-party service providers who assist with:

• Cloud hosting and data storage
• Payment processing and billing
• Email delivery and communication services
• Analytics and performance monitoring

Legal Requirements

We may disclose information when required by law, court order, or to:

• Comply with legal obligations
• Protect our rights and property
• Ensure user safety and prevent fraud
• Respond to emergency situations

4. Data Security

We implement comprehensive security measures to protect your information:

Technical Safeguards

• End-to-end encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and penetration testing
• Multi-factor authentication and access controls

Operational Security

• Employee security training and background checks
• Incident response and monitoring procedures
• Regular backups and disaster recovery planning
• Compliance with industry security standards

5. Your Rights and Choices

Access and Control

You have the right to:

• Access and review your personal information
• Update or correct inaccurate information
• Delete your account and associated data
• Export your route data and information

Communication Preferences

• Opt out of marketing communications
• Control notification settings
• Manage data sharing preferences
• Configure privacy settings

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain safety and security records

Route data may be retained longer for safety analysis and regulatory compliance purposes.

7. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

8. Children's Privacy

Our services are designed for business use and are not intended for individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through our platform or by email. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: